Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Jobiko website, web application, mobile apps for iOS and Android, browser extension, and related services (collectively, the “Service”). The Service is provided by Groupe Omnua inc. (“Groupe Omnua inc.”, “we”, “us”, or “our”), a corporation (société par actions) constituted under the Quebec Business Corporations Act (RLRQ, c. S-31.1), operating the “Jobiko” product.

• Registered business name: Groupe Omnua inc.
• Legal form: Société par actions (corporation), Quebec Business Corporations Act (RLRQ, c. S-31.1)
• Quebec enterprise number (NEQ): 1182426842
• Email: support@jobiko.org, for support, privacy and data requests, security reports and legal notices (put “Privacy”, “Security” or “Legal notice” in the subject line; a postal address is available on request)

Please read these Terms carefully. They include important limitations on our liability and on the warranties we provide.

1. Acceptance of Terms #

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. Our Cookie Policy explains the cookies and similar browser storage the Service uses and how to change your choices. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to both you and that organization.

If you do not agree to these Terms, do not access or use the Service.

We may require you to affirmatively accept these Terms (for example, at sign-up or when material changes are made). Where we do, your acceptance is a condition of continued use.

2. Eligibility and Age Requirements #

To use the Service, you must:

• be at least 18 years of age, or the age of majority in your province, state, or country of residence (in Quebec, the age of majority is 18); and
• have the legal capacity to enter into a binding contract.

How we verify age. At sign-up, we require you to affirmatively confirm that you meet the minimum age requirement (a self-attestation checkbox). We do not currently perform documentary age verification and rely on the accuracy of your attestation. If we learn or reasonably believe that you do not meet the minimum age requirement — for example, because you provided false information at sign-up — we may suspend or terminate your account under Section 13 and delete the associated personal data in accordance with our Privacy Policy.

The Service is not intended for minors. We do not knowingly collect personal information from, or provide the Service to, anyone under 18 years of age. If we learn that we have collected personal information from someone under 18, we will delete it. If you believe someone under 18 has provided us personal information, contact us at support@jobiko.org.

This version of the Service is offered to users in Canada, the United States, and Latin America (including, without limitation, Brazil and Mexico). The Service is not currently offered to, or intended for, users in the European Union or the United Kingdom, where additional regulatory requirements apply that we have not yet implemented.

3. Accounts and Security #

To use most features, you must create an account. You may register using email and password or a supported single sign-on provider (e.g., Google, Apple, or LinkedIn).

You agree to:

• provide accurate, current, and complete information and keep it up to date;
• keep your login credentials confidential and not share your account;
• be responsible for all activity that occurs under your account; and
• notify us promptly at support@jobiko.org (subject: “Security”) if you suspect unauthorized access or any security breach.

You are responsible for maintaining the security of your devices, browsers, and the systems you use to access the Service. We are not liable for losses arising from unauthorized use of your account that result from your failure to safeguard your credentials.

You may close your account at any time in Settings → Account & billing → Danger zone → Delete account. See Section 13 (Suspension and Termination) and our Privacy Policy for what happens to your data.

3.1 Responsible Disclosure #

We welcome good-faith reports of security vulnerabilities. If you discover a potential vulnerability in the Service, please report it to support@jobiko.org (subject: “Security”) before disclosing it publicly, and give us a reasonable opportunity to investigate and remediate.

If you act in good faith, limit your testing to your own account or accounts you are authorized to test, avoid privacy violations, service disruption, and data destruction, and comply with applicable law, we will not pursue legal action against you for that research. We do not currently operate a paid bug-bounty program, and reporting a vulnerability does not entitle you to a reward.

3.2 Email Communications and Consent (CASL) #

When you create an account, we collect your express consent to send you communications, and we record the source and date of that consent at sign-up. We distinguish two categories of email:

• Transactional and service messages (for example, account verification, password resets, security alerts, billing and subscription notices, and material changes to these Terms or the Privacy Policy). These are necessary to provide the Service, and you cannot opt out of them while you maintain an account.
• Marketing and promotional messages (for example, product news, tips, and offers). We send these only with your consent, captured separately at sign-up. You may withdraw this consent at any time using the unsubscribe link in each marketing email or through your account settings.

This approach is intended to align with Canada’s Anti-Spam Legislation (CASL) and comparable rules in our target markets. Withdrawing marketing consent does not affect transactional or service messages.

4. Description of the Service #

Jobiko is an AI-assisted job-application tool. Depending on your plan, the Service may allow you to:

• maintain a professional profile (identity, contact details, education, work history, skills, languages, professional summary, availability, work preferences, locations, and salary range);
• generate and tailor resumes and cover letters to specific job postings;
• scan and score resumes for skills and ATS keyword matching;
• discover, match, and track job postings and applications;
• generate motivation answers and interview-preparation content; and
• use a browser extension and an auto-apply feature (see below).

4.1 AI Features #

Certain features use third-party AI service providers to generate content. To produce tailored output, we send your profile information together with the relevant job description to these providers. This is comprehensive, not selective: the profile data used as context can include all of the personal information in your profile — your name, contact details, mailing address, education, work history, skills, languages, and professional summary. Your salary range is excluded — it is encrypted at rest and is never included in the content sent to AI providers (see Privacy Policy, Section 5). This is described further in our Privacy Policy. By using AI features, you consent to this processing.

AI output is generated automatically and is described in Section 7 (AI Output Disclaimer).

4.2 Auto-Apply (Paid Plans) #

The auto-apply feature fills in job-application forms on supported applicant-tracking systems (“ATS”) with your profile and documents and submits them on your behalf. It is included in the paid plans (Basic and Pro), up to each plan’s monthly limit shown at checkout and on our pricing page.

Nothing is sent until you approve it. By default, auto-apply prepares each application and waits for you: you review the prepared form and documents, edit them if you wish, and the application is submitted only when you approve it. If you prefer, you can turn on Auto-approve in the settings of the Auto-apply screen. While it is on, new applications are submitted without asking for your approval each time, after a short undo window; questions your profile cannot answer still come back to you. You can turn it off at any time, and applications already queued keep the mode they were started with.

Auto-apply is provided on a best-effort basis and is not guaranteed. Supported ATS sites, form layouts, and anti-automation measures change frequently. We do not guarantee that any application will be successfully submitted, received, correctly completed, or considered by any employer. You acknowledge that auto-apply may fail, time out, submit incomplete or inaccurate information, or be blocked by a target site.

You are responsible for reviewing each application you approve, or for choosing to turn on Auto-approve, and for the accuracy of the underlying profile information you provide. Auto-apply relies on the data in your profile and on automated mapping of that data to each form; because ATS forms and their fields change without notice, automated field-mapping can be imperfect.

To the fullest extent permitted by law, you accept the risk that auto-apply may submit incorrect, incomplete, or misformatted information, or may interact with a target site in a way that conflicts with that site’s or an employer’s terms, and you agree that our responsibility for any such outcome is subject to the disclaimers in Sections 7, 9, and 10 and the limitation of liability in Section 11 — including where the cause is a defect or failure in the Service rather than your own input. Nothing in this Section limits any right or remedy that applicable mandatory consumer-protection law in your place of residence gives you and that cannot lawfully be waived.

4.3 Browser Extension #

The Service includes an optional browser extension that can capture job postings you view and auto-fill application forms across supported ATS sites. The extension operates only on the sites for which it has been granted permissions, subject to the limits described in the Service (for example, capture limits). Your use of the extension is part of the Service and is subject to these Terms.

The extension is also subject to the extension-specific privacy disclosures required by the Chrome Web Store and other browser-extension marketplaces, which describe what the extension accesses on the pages you visit, what it transmits, and how that data is used. Those disclosures are available from the extension’s store listing, and the extension’s data practices are described in Section 3.4 of our Privacy Policy, both of which are incorporated here by reference. By installing or using the extension, you agree to them.

4.4 Availability and Changes #

We may add, modify, suspend, or discontinue any part of the Service at any time. We may impose usage limits (such as token budgets, generation counts, or capture limits) and may change them. We do not guarantee that the Service will be uninterrupted, error-free, or available at all times.

5. Acceptable Use #

You agree not to:

• use the Service to violate any law or regulation, or to infringe anyone’s rights;
• scrape, harvest, or extract data from the Service beyond your own account data, or access the Service through automated means except as expressly permitted;
• abuse, overload, or attempt to circumvent usage limits, quotas, rate limits, or auto-apply controls;
• use auto-apply or the extension to send spam, mass-submit applications in bad faith, misrepresent your qualifications, or otherwise abuse employers, job boards, or ATS providers;
• violate the terms of service, robots directives, or acceptable-use policies of any third-party site, job board, or ATS you interact with through the Service — you are responsible for complying with the terms of every target site;
• submit false, misleading, fraudulent, or unlawful information, including in applications generated or submitted through the Service;
• reverse engineer, decompile, or attempt to derive source code from the Service, except to the extent this restriction is prohibited by applicable law;
• introduce malware, attempt to gain unauthorized access to the Service or its systems, or interfere with the Service’s security or operation;
• resell, sublicense, or commercially exploit the Service without our written permission; or
• use the Service in a way that could damage, disable, or impair it or interfere with any other user’s use.

We may investigate and take action (including suspension or termination) for suspected violations.

6. User Content and Intellectual Property #

6.1 Your Content #

“Your Content” means the information and materials you provide to the Service (such as your profile data, uploaded documents, and notes) and the resumes, cover letters, and other documents generated for you through the Service.

As between you and Groupe Omnua inc., you own Your Content, including the resumes, cover letters, and other application documents generated for you. You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Your Content solely to operate and provide the Service to you (including sending relevant content to AI providers as described in Section 4.1 and processing payments). This license ends when Your Content is deleted, subject to reasonable backup retention and legal obligations.

You represent that you have the rights necessary to provide Your Content and that it does not infringe any third party’s rights or violate any law.

6.2 Our Intellectual Property #

The Service itself — including the software, web application, browser extension, design, templates, models and prompts we develop, trademarks, logos, and all related intellectual property — is owned by Groupe Omnua inc. or its licensors and is protected by law. Except for the limited rights expressly granted to you in these Terms, we reserve all rights. You receive a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose, subject to these Terms.

6.3 Feedback #

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

7. AI Output Disclaimer #

Content generated by the Service’s AI features — including resumes, cover letters, motivation answers, resume scores, keyword matches, interview-prep content, and job matches — is produced automatically and may be inaccurate, incomplete, outdated, or unsuitable for your situation.

• You are solely responsible for reviewing, editing, and verifying all AI-generated content before relying on it, submitting it, or sending it to any employer or third party.
• AI scores, match percentages, and ATS-keyword analyses are estimates only and do not guarantee any outcome (including being shortlisted, interviewed, or hired).
• We do not represent that AI output is original, free of third-party rights, or compliant with any specific employer’s requirements.

You assume all risk associated with your use of AI-generated content.

8. Subscriptions and Payments #

8.1 Plans and Billing #

The Service offers free and paid subscription plans. Paid plans are billed in advance on a recurring basis, on the billing cycle you select at checkout. On the web, you can choose monthly billing or quarterly billing (one payment every three months); the total charged for the cycle is shown at checkout before you pay. Subscriptions purchased in the iOS or Android app renew on the cycle shown in the app store at purchase (Section 8.7). By subscribing, you authorize us and our payment processor to charge your selected payment method for the applicable fees on each renewal until you cancel.

8.2 Merchant of Record and Payments #

All transactions are handled by Creem (Armitage Labs OÜ, registry code 16977866, Rotermanni 14, Tallinn 10111, Estonia) for purchases made directly from us (on the web).

Creem acts as the merchant of record for those purchases. This means Creem — not Groupe Omnua inc. — is the seller of the subscription to you: Creem takes your payment, issues the invoice, collects and remits any applicable tax, and handles refunds and card disputes. Groupe Omnua inc. remains the operator and provider of the Service itself, and the rest of these Terms continues to govern your use of it.

Because Creem processes the charge, the entry on your card or bank statement may appear as Creem rather than Jobiko. This is the same payment — please check for a Creem entry before disputing a charge you do not recognize.

We do not store your full card details; card data is handled by Creem under its own terms and security standards. Your purchase from Creem is subject to Creem’s Buyer Terms and privacy policy, which we link before you pay. If these Terms conflict with Creem’s Buyer Terms on payment, tax, refund or chargeback matters, Creem’s Buyer Terms prevail. Subscriptions purchased through a mobile app store are billed by that store, not by Creem, and are governed by Section 8.7.

8.3 Refund Policy and Cancellation #

This Section is our complete refund policy for purchases made directly from us (on the web, via Creem). We do not maintain a separate refund-policy page; the terms below control. Subscriptions purchased through the Apple App Store or Google Play are handled under Section 8.7, and refunds for those purchases are governed by Apple’s or Google’s policies, not by this Section.

Refunds. Because Creem is the seller of web purchases (Section 8.2), refunds and chargebacks are handled by Creem under its Buyer Terms. To ask for a refund, write to support@jobiko.org (we answer within 3 business days) or contact Creem; the request is decided under Creem’s Buyer Terms and applicable law. Apart from that, we do not give prorated refunds for part of a billing period, or for unused features, generations, quota or pack units, including when you cancel, downgrade or close your account. If a payment is fully refunded, the paid access it bought ends when the refund is issued. Nothing in these Terms limits a refund, cancellation or withdrawal right you have under mandatory consumer-protection law (for example, in Québec, elsewhere in Canada, in U.S. states or in Latin American markets).

You may cancel at any time from Billing → Cancel plan in your account, or in the Creem customer portal. Cancellation stops future renewals; you will not be charged for later billing periods. However you cancel, your paid features stay active until the end of the billing period you have already paid for, and then your account moves to the Free plan. Your profile, documents and application tracker stay in your account.

Pausing instead of cancelling. On eligible subscriptions you may pause for 1, 2 or 3 months, starting when the period you have already paid for ends. Nothing is charged while paused, and paid features are off until you resume. We email you 3 days before the pause ends. If you do not resume by then, the subscription stays paused, nothing is charged, and you keep using the Free plan; billing restarts only when you choose to resume.

Auto-apply tasks already in progress. If you have queued or in-progress auto-apply tasks when you cancel, those tasks remain eligible to run until the end of your current paid billing period (the period for which you have already paid). When that period ends and your paid access lapses, any tasks that have not yet been submitted are cancelled and will not be run. Because auto-apply is best-effort (Section 4.2), we do not guarantee that queued tasks will complete before the period ends, and unrun tasks do not entitle you to a refund or credit.

Billing disputes. If you believe you have been charged in error, contact us at support@jobiko.org before initiating a chargeback so we can investigate; Creem’s Buyer Terms also ask you to contact Creem first. Card disputes and chargebacks are handled by Creem and your card issuer under their own processes.

8.4 Price Changes #

We may change prices or plan features. We will give you reasonable notice of price changes, and they will take effect on your next billing cycle. If you do not agree to a price change, you may cancel before it takes effect. Where a price is shown per month for a longer billing cycle (for example, the monthly equivalent of a quarterly plan), it is for comparison only: you are charged the full amount for the cycle you select, as shown at checkout.

Changing plan or billing cycle. You can switch between Basic and Pro, or between monthly and quarterly billing, from Billing in your account. The switch applies immediately and Creem prorates it: moving to a higher price charges the difference for the rest of the current period right away, plus tax; moving to a lower price refunds the unused part of the current period to your original payment method.

8.5 Taxes #

Because Creem is the merchant of record (Section 8.2), Creem determines, collects and remits any sales tax, VAT, GST/QST, IVA or equivalent due on a web purchase, based on your location at checkout. Any such tax is shown and applied by Creem during checkout, and the total you confirm there is the amount charged. We do not separately add tax to that amount.

Subscriptions purchased through a mobile app store are taxed by that store under Section 8.7.

8.6 Failed Payments and Promo Codes #

If a payment fails, we may retry, suspend or downgrade your access until payment succeeds.

Promo codes. A promo code gives the discount shown at checkout. Unless the code says otherwise, the discount applies to every renewal of the subscription it was used on, for as long as that subscription stays active; it does not carry over to a new subscription you start after cancelling. One code per purchase. Codes have no cash value, may be limited in time or in number of uses, and may be withdrawn or changed before you redeem them.

8.7 Purchases through the Apple App Store and Google Play #

If you subscribe to a paid plan through the Jobiko iOS or Android app, your subscription is sold and billed by Apple (the App Store) or Google (Google Play), not by us, and the applicable store is the merchant of record for that transaction. These purchases are governed by your store account’s terms (for example, the Apple Media Services Terms and Conditions or the Google Play Terms of Service) in addition to these Terms.

• Pricing. The price shown in the App Store or Google Play may differ from our web pricing because of store commissions, currency, rounding, regional tiers, and store-applied taxes. The price displayed in the store at the time of purchase controls for that transaction.
• Billing and renewal. The store charges your store payment method and renews the subscription automatically until you cancel, on the terms disclosed in the store at purchase.
• Cancellation. You cancel a store-billed subscription through that store’s subscription settings (Apple: Settings → your name → Subscriptions; Google: Play Store → Subscriptions), not through your Jobiko account settings or the Creem customer portal. Cancellation stops future renewals; as with Section 8.3, you keep paid access until the end of the current paid billing period.
• Refunds. Refunds for App Store or Google Play purchases are handled by Apple or Google under their own policies. We do not process or control those refunds. The refund terms in Section 8.3 apply only to purchases made directly from us via Creem.
• Restoring purchases. If you reinstall the app or switch devices, you can use the app’s Restore Purchases function to re-link an active store subscription to your Jobiko account.

Your entitlement to paid features across the web app, browser extension, and mobile apps reflects your active subscription regardless of where you purchased it; however, the billing, cancellation, and refund process is determined by where the purchase was made.

8.8 One-time packs #

A pack is a one-time purchase of a fixed number of units for one feature (for example, resume analyses or live interviews). On the web, packs are sold by Creem like subscriptions (Section 8.2); in the mobile apps, by the app store (Section 8.7).

• Not a subscription. A pack is charged once and never renews.
• When units are used. Pack units are used only after your plan’s monthly allowance for that feature has run out.
• Expiry. Units are valid for 365 days from the purchase date. Units still unused at that date expire and are not refunded or credited.
• Personal to your account. Packs cannot be transferred to another account, resold or exchanged for cash.
• Plan changes. Packs stay usable if you cancel or change your plan, until they expire.
• Refunds. Refunds follow Section 8.3 (or Section 8.7 for store purchases). If a pack payment is fully refunded or disputed, its remaining units are removed.

9. Third-Party Sites, ATS, and Services #

The Service interacts with, links to, or relies on third parties, including job boards, ATS providers, employers, AI service providers, payment processors, and single sign-on providers.

• These third parties are independent of Groupe Omnua inc. We do not control them and are not responsible for their content, availability, accuracy, security, terms, decisions, or actions.
• We do not guarantee that any job posting is current, accurate, legitimate, or still open, or that any application submitted through the Service will be received or considered.
• Your interactions with employers and third-party sites are solely between you and those parties.
• You must comply with the terms and policies of any third-party site you access through the Service.
• Address suggestions. The address field in your profile offers suggestions from Google Maps. Your use of those suggestions is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

10. Disclaimers and Warranties #

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, TO THE FULLEST EXTENT PERMITTED BY LAW. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT AUTO-APPLY WILL SUCCEED; OR THAT USE OF THE SERVICE WILL RESULT IN ANY JOB, INTERVIEW, OR OTHER OUTCOME. AI-generated output is governed by the specific disclaimer in Section 7 (AI Output Disclaimer), which controls on that subject.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, such warranties are limited to the minimum scope and duration permitted by applicable law.

11. Limitation of Liability #

TO THE FULLEST EXTENT PERMITTED BY LAW:

• WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST OPPORTUNITIES, LOST OR INACCURATE DATA, OR LOST GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

• OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNT OF FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU PAID NOTHING, OUR TOTAL LIABILITY WILL NOT EXCEED CA$100.

These limitations apply regardless of the legal theory and form an essential basis of the bargain between you and us. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you; in that case, our liability is limited to the maximum extent permitted by applicable law.

12. Indemnification #

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Groupe Omnua inc., its owner, and its employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your Content, to the extent it infringes a third party’s rights or violates law, or your use of the Service in violation of these Terms;
• your violation of these Terms or of any applicable law;
• your violation of the terms or rights of any third party, including employers, job boards, ATS providers, or other users; or
• false, misleading, or unlawful information you submit through the Service, including in applications.

This Section does not require you to indemnify us for any claim to the extent it arises from our own breach of these Terms or our own fault, and it applies only to the extent permitted by the mandatory law of your place of residence.

13. Suspension and Termination #

We may suspend or terminate your access to the Service, in whole or in part, at any time if we reasonably believe you have violated these Terms, created risk or legal exposure for us or others, or for operational, security, or legal reasons.

Notice. Except where we reasonably need to act immediately — for example, to address a security threat, suspected fraud or abuse, a legal requirement, or a risk of harm to us, other users, or third parties — we will give you advance notice of a suspension or termination and, where the issue is curable, a reasonable opportunity to address it before we act. Where we must act immediately, we will notify you as soon as reasonably practicable afterward and explain, in general terms, the reason.

Effect on paid plans. If we terminate or suspend a paid account for reasons other than your breach of these Terms or unlawful conduct (for example, because we discontinue the Service), we will, to the extent required by applicable law, refund the prepaid, unused portion of your then-current billing period. No refund is owed where suspension or termination results from your breach or unlawful conduct.

Appeal. If you believe your account was suspended or terminated in error, you may appeal by contacting support@jobiko.org. We will review the appeal and respond within a reasonable time. This appeal process does not limit any rights you have under applicable mandatory consumer-protection law.

You may stop using the Service and close your account at any time in Settings → Account & billing → Danger zone → Delete account.

On termination:

• your right to use the Service ends;
• we may delete Your Content in accordance with our Privacy Policy. Account deletion removes your personal data within 30 days, subject to backups and legal retention obligations; and
• Sections that by their nature should survive (including Sections 6, 7, 8.3, 10, 11, 12, 14, 15, 16, 17, 18, 19, 20, and 21) will survive termination.

Refunds of fees already paid are handled as described in Section 8.3.

14. Intellectual-Property Complaints (Notice and Takedown) #

We respect intellectual-property rights and expect our users to do the same. Your Content must not infringe anyone’s copyright, trademark, or other rights (see Sections 5 and 6.1).

How to report infringing content. If you are a rights holder (or authorized to act for one) and you believe that content submitted, stored, or generated through the Service by a user infringes your rights, send a written notice to support@jobiko.org (subject: “Infringement notice”) that includes, at a minimum:

• your name, address, and contact information (and, if you act on behalf of the rights holder, the party you represent and your authority to act);
• a description of the work or right you claim is infringed;
• a description of the material you claim is infringing and enough information to let us locate it (for example, the account, document, or URL involved);
• a statement that you have a good-faith belief that the use is not authorized by the rights holder, its agent, or the law; and
• a statement that the information in your notice is accurate.

United States (17 U.S.C. §512). We are not a registered designated agent under the U.S. Digital Millennium Copyright Act and do not hold ourselves out as one. However, if your claim arises under U.S. copyright law, please also include the elements of a notice described in 17 U.S.C. §512(c)(3) — including your physical or electronic signature and a statement, made under penalty of perjury, that you are authorized to act on behalf of the owner of the right allegedly infringed — so that we can act on your notice consistently with that framework.

What we do. We will review complete notices and may, at our discretion and consistent with applicable law, remove or disable access to the material in question, notify the affected user, and give that user an opportunity to respond. We may reject or seek clarification of notices that are incomplete or that we reasonably believe are abusive or made in bad faith. Repeat infringers. We may suspend or terminate, under Section 13, the accounts of users who are the subject of repeated, credible infringement complaints. Nothing in this Section limits any other remedy available to us or to a rights holder.

15. No Professional Advice; No Agency; Not a Placement Agency #

The Service provides software tools, not professional advice. The Service — including its AI features, resume and cover-letter generation, resume scoring, keyword analysis, job matching, and interview-preparation content — provides automated tools and general information only. It does not provide, and is not a substitute for, career counselling, legal, immigration, tax, financial, or other professional advice, and no content generated through the Service should be relied upon as such. You are responsible for your own decisions and for seeking qualified professional advice where you need it. AI-generated output is further governed by Section 7 (AI Output Disclaimer).

No agency or other special relationship. Nothing in these Terms or in your use of the Service creates any employment, agency, partnership, joint-venture, franchise, or fiduciary relationship between you and Groupe Omnua inc. You and Groupe Omnua inc. are independent parties.

We are not an employment agency, recruiter, or placement service. Groupe Omnua inc. operates software that you direct to help you prepare and submit your own job applications. We do not act as a placement or recruitment agency; we do not find, select, screen, or refer candidates for employers; we do not solicit job openings on an employer’s behalf; and we do not guarantee, procure, or influence any hiring, interview, or employment outcome. The Service does not create any relationship between you and any employer, job board, or applicant-tracking system, whose decisions are their own (see Section 9). For clarity, and because some jurisdictions (including Quebec) regulate personnel-placement and recruitment agencies, Groupe Omnua inc. is a provider of self-service application software and is not such an agency; we do not perform, and these Terms do not authorize us to perform, the placement or recruitment functions those rules govern.

16. Export Controls and Sanctions #

You represent and warrant that: (a) you are not located in, and are not a national or resident of, a country or territory that is subject to comprehensive Canadian, United States, or European Union economic sanctions or trade embargoes; (b) you are not listed on, and are not owned or controlled by a party listed on, any Canadian, United States, or European Union sanctions or restricted-party list; and (c) you will not access or use the Service, and will not permit anyone to do so on your behalf, in violation of any applicable export-control, economic-sanctions, or trade-compliance law.

You agree not to use the Service for any purpose prohibited by such laws. If you breach this Section, we may suspend or terminate your access under Section 13, and this Section survives such termination.

17. Time Limitation on Claims #

To the fullest extent permitted by applicable law, any claim or cause of action you may have arising out of or relating to the Service or these Terms must be commenced within one (1) year after the claim or cause of action accrues; otherwise, that claim or cause of action is permanently barred.

This one-year limitation does not apply where, and only to the extent that, applicable mandatory law prohibits shortening the limitation or prescription period by contract. In particular, it does not apply to consumers resident in Quebec or elsewhere in Canada, where civil-law prescription and mandatory consumer-protection rules govern the time to sue and cannot be shortened by agreement; nor does it apply in any other jurisdiction whose law does not permit contractual shortening of the applicable limitation period. In those cases, the limitation or prescription period set by the applicable law applies instead.

18. Governing Law and Disputes #

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Province of Quebec and the applicable laws of Canada, without regard to conflict-of-laws rules.

You and Groupe Omnua inc. agree that the courts of the judicial district of Montreal, Quebec, Canada have exclusive jurisdiction over any dispute, and you consent to their jurisdiction and venue.

Mandatory consumer-protection rights (narrow exception). Our target markets for this version of the Service are Canada, the United States, and Latin America. If you are a consumer and the consumer-protection law of your place of residence grants you a right that cannot lawfully be waived or excluded by contract — for example, a non-waivable right to bring certain claims in your local courts, or the protection of a specific mandatory statute — then only that specific non-waivable right prevails over the governing-law and forum choices above, and only to the minimum extent the law of your jurisdiction requires. This exception:

• applies solely to rights that are genuinely mandatory and non-waivable for consumers in your jurisdiction;
• does not change the governing law or forum for any other part of your dispute, which remain Quebec law and the courts of the judicial district of Montreal; and
• does not apply where you use the Service for business or organizational purposes rather than as a consumer.

For clarity, this provision is not a general election of the law of your country or state; it is a limited carve-out for mandatory consumer protections that we cannot lawfully override.

18.1 United States Dispute Resolution Rider (U.S. Residents Only) #

THIS SECTION 18.1 APPLIES ONLY IF YOU RESIDE IN THE UNITED STATES. IT REQUIRES INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. PLEASE READ IT CAREFULLY.

Who this applies to — and who it does not. This Section 18.1 applies only to users who reside in the United States. It does not apply to residents of Canada (including Quebec, whose Consumer Protection Act — including article 11.1 — and other mandatory Canadian consumer-protection laws prohibit pre-dispute arbitration clauses and class-action waivers against consumers), and it does not apply anywhere that a mandatory consumer-protection or other law makes such clauses unenforceable. For every user to whom this Section 18.1 does not apply, the Quebec governing-law and Montreal-forum provisions above continue to govern in full. Nothing in this Section 18.1 overrides the mandatory-consumer-protection carve-out set out earlier in this Section 18.

Agreement to arbitrate. You and Groupe Omnua inc. agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, rather than in court, except as provided below. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court has authority over the enforceability of the class-action and jury-trial waiver below. This arbitration agreement is governed by the Federal Arbitration Act.

Informal resolution first. Before starting an arbitration, you agree to first contact us at support@jobiko.org and give us 30 days to try to resolve the dispute informally.

Small-claims carve-out. Either party may bring an individual claim in a small-claims court for disputes within that court’s jurisdiction, instead of arbitration, so long as the matter stays in that court and proceeds only on an individual basis.

30-day right to opt out. You may opt out of this Section 18.1 by sending written notice to support@jobiko.org with the subject line “Arbitration Opt-Out,” including your name and the email associated with your account, within 30 days of first accepting these Terms (or of this Section 18.1 first applying to you). If you opt out, this Section 18.1 does not apply to you, and any dispute is governed by the Quebec governing-law and Montreal-forum provisions above. Opting out has no other effect on your use of the Service.

Class-action and jury-trial waiver. To the fullest extent permitted by law, you and Groupe Omnua inc. agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding, and that the arbitrator may not consolidate more than one person’s claims or preside over any form of a representative or class proceeding. You and Groupe Omnua inc. also waive any right to a jury trial.

Mass-arbitration staging. If 25 or more similar arbitration demands are asserted against Groupe Omnua inc. by or with the assistance of the same or coordinated counsel, the demands will be administered in staged batches of no more than 50 at a time (a first batch of up to 50, then successive batches), with arbitration fees and any applicable filing obligations arising only for the demands in each active batch, and any limitation or prescription period tolled for demands awaiting their batch. This staging is intended to allow the efficient and fair resolution of high-volume, coordinated filings.

Severability of the waiver. If the class-action and jury-trial waiver above is found unenforceable as to a particular claim or form of relief, then that claim or relief will be severed and heard in a court of competent jurisdiction, while the remainder of this Section 18.1 continues to apply to all other claims in arbitration. If for any reason a claim proceeds in court rather than arbitration, the class-action and jury-trial waiver will still apply to the extent permitted by law.

18.2 Language #

Language. These Terms are published in the Service in French, English, and Spanish. If you are a consumer in Quebec, the French version was made available to you and, where the law of Quebec so requires, the French version prevails; in all other cases, and to the extent permitted by law, the English version governs and the parties confirm their wish that these Terms and related documents be drawn up in English. / Les parties confirment leur volonté que les présentes conditions et les documents qui s’y rattachent soient rédigés en anglais, sous réserve de la primauté de la version française lorsque la loi du Québec l’exige.

19. Electronic Communications and Signatures; No Third-Party Beneficiaries; International Use #

Electronic communications and signatures. By using the Service, you consent to receive communications from us in electronic form — including by email, through the Service, or by other electronic means — and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. You agree that your electronic acceptance of these Terms (for example, by clicking to accept, checking a box, or continuing to use the Service) and any electronic signature you provide have the same legal effect as a handwritten signature, to the extent permitted by applicable law. This consent does not affect your non-waivable rights under mandatory consumer-protection law, and it does not reduce our obligation to provide any communication in a specific form where the law requires it (see also the language provisions in Section 18).

No third-party beneficiaries. These Terms are between you and Groupe Omnua inc. Except where they expressly extend the benefit of a provision to our owner, employees, contractors, agents, or licensors (for example, in Sections 11 and 12), and except for Apple and its subsidiaries as set out in Section 19.1 for the iOS app, these Terms do not create any right or remedy enforceable by any third party.

International use. The Service is operated from Canada and is intended for the markets described in Section 2. If you access the Service from a jurisdiction other than those markets, you do so on your own initiative and are responsible for complying with any local laws that apply to you. We make no representation that the Service is appropriate or available for use in any particular location, and features may vary or be unavailable in some places. This provision supports, and is subject to, the geographic-scope limits in Section 2.

19.1 Additional Terms for the iOS App (Apple) #

If you downloaded the Jobiko app from the Apple App Store, the following terms also apply to your use of that app, and prevail over anything to the contrary in these Terms:

• Parties. These Terms are concluded between you and Groupe Omnua inc. only, and not with Apple Inc. (“Apple”). Groupe Omnua inc., not Apple, is solely responsible for the app and its content.
• Licence. Your licence to use the app is limited to a non-transferable licence to use it on any Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the app may also be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.
• Maintenance and support. We alone are responsible for providing maintenance and support for the app (see Section 22). Apple has no obligation whatsoever to furnish any maintenance or support services for the app.
• Warranty. We alone are responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are our sole responsibility, to the extent these Terms do not disclaim them.
• Product claims. We, not Apple, are responsible for addressing any claims by you or any third party relating to the app or your possession and use of it, including: (i) product-liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer-protection, privacy or similar legislation.
• Intellectual property. If any third party claims that the app or your possession and use of it infringes that third party’s intellectual-property rights, we, not Apple, are solely responsible for the investigation, defence, settlement and discharge of that claim.
• Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties (see also Section 16).
• Contact. Questions, complaints or claims about the app should be sent to Groupe Omnua inc. using the contact details in Section 22.
• Third-party terms. You must comply with applicable third-party terms of agreement when using the app, such as your wireless data service agreement.
• Third-party beneficiary. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms as they apply to the iOS app, and, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

20. Changes to These Terms #

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and may notify you through the Service or by email. Changes take effect when posted, unless we state otherwise. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Service.

21. General #

• Entire agreement. These Terms and the documents referenced in them (including the Privacy Policy and the Cookie Policy) are the entire agreement between you and Groupe Omnua inc. regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be limited to the minimum extent necessary.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may provide notices to you through the Service or by email; you may contact us as set out below.

22. Contact #

• Email: support@jobiko.org, for support, privacy and data requests, security reports and legal notices (put “Privacy”, “Security” or “Legal notice” in the subject line; a postal address is available on request)
• Operator: Groupe Omnua inc., a corporation (société par actions) constituted under the Quebec Business Corporations Act (RLRQ, c. S-31.1), NEQ 1182426842