Farah Haddadin
Pharmacist and Pharmacy Manager | Community Pharmacy, Minor Ailments and Immunization
October 23, 2026
Graham WhitcombeOwner and Designated ManagerRiverbend PharmacyKitchener, ONRe: Pharmacy Manager
Dear Mr. Whitcombe,
Your posting for a Pharmacy Manager at Riverbend Pharmacy describes a busy dispensary that wants to grow its clinical services without slowing down. I have managed exactly that balance at Thames Valley Pharmacy for the past four years.
We fill about 2,500 prescriptions a week, and the pressure is always to keep the counter moving. Even so, I raised our MedsCheck reviews from 15 to 60 a month by scheduling them into the quiet hours of the day rather than squeezing them in at the counter. Last year I also completed more than 900 minor ailment consultations, and patients now come to us first for urinary tract infections and allergies instead of waiting for a doctor's appointment.
Immunization is a large part of our season. In fall 2025 our team gave 1,800 influenza, COVID-19 and travel vaccines, with appointments booked online so the dispensary was not disrupted. Your posting mentions plans for a travel clinic, and I would be glad to help set it up.
Safety is the base of everything else. At Forest City Drug Mart I introduced a second-check rule for high-alert medications that cut our near misses by about half, and at Thames Valley we have passed two college inspections with no deficiencies. I lead three pharmacists and six technicians and assistants, and I try to give every team member a clear role at the busiest times of day.
I have 9 years of community pharmacy experience and hold Part A registration with injection authorization. I would welcome the chance to visit the pharmacy and discuss your plans.
Sincerely,
Farah Haddadin