Cancel your subscription

You can cancel a Basic or Pro plan at any time from your account. There is no fee, and you do not need to contact us.

Open your plan in the app

Cancel from the web app

  1. Sign in to Jobiko at app.jobiko.org.
  2. Open Settings, then Account & billing, and select View plans.
  3. Under your current plan, choose Cancel plan. You can also choose Manage billing to open the billing portal of our payment provider.
  4. Confirm the cancellation. We send you a confirmation by email.

Before you confirm, you may be offered a pause or a lower plan instead. Both are optional: you can always go ahead and cancel.

Your access and your documents

Cancelling stops future renewals, so you are not charged again. However you cancel, in the app or in the billing portal, your paid features stay on until the end of the period you already paid for; then your account moves to the Free plan.

Cancelling does not delete your account. Your profile, resumes, cover letters and application tracker stay in your account, and you can keep using Jobiko on the Free plan. To remove everything, delete your account instead.

Quarterly plans

A quarterly plan is billed once every three months and is cancelled the same way. Cancelling stops the next quarterly renewal, and your paid features stay on until the end of the three months you paid for. Unused months are not refunded pro rata; refund requests follow Section 8.3 of our Terms of Service.

Refunds and charges

Subscriptions bought on the web are sold by our payment partner, the merchant of record. It takes the payment, issues your invoice and handles refunds, which is why a Jobiko payment may appear under its name on your statement.

To ask for a refund, write to support@jobiko.org; we answer within 3 business days. Refunds and chargebacks are decided by our payment partner under its Buyer Terms and the law, and your consumer-protection rights always apply. Section 8.3 of our Terms of Service is our complete refund policy. If you think a charge is wrong, write to us before you dispute it with your bank.

Need a hand?

Write to support@jobiko.org from the address on your account, and a person answers.