How can we help?
Questions about a payment, your account, an application, or the extension: write to us and a person answers.
Don't recognize a charge?
All Jobiko transactions are handled by our payment partner, so a payment for Jobiko may appear on your statement under its name. Not sure about a charge? Contact us and we will identify it for you.
Quick answers
How do I cancel my plan?
In the app, open Settings, then Account & billing, then View plans, and choose Cancel plan. There is no fee, and your paid features stay on until the end of the period you already paid for, even if you cancel in the billing portal.
The extension is not filling a form. What should I check?
Make sure the site is on the supported sites page and that you are on Basic or Pro: capture is free, autofill is part of the paid plans. Still stuck? Send us the page address and we will look.
Can I export my applications?
Yes, as a CSV file from the applications tracker, on every plan.
Which languages does the app use?
English, French and Spanish. Support answers in the same three.
Delete your account
Deleting your account removes your profile, resumes and generated documents, applications and tracker, captured jobs, and any connected mailbox.
- In the mobile app: Profile → Danger zone → Delete account. On the web: Settings → Account & billing → Danger zone → Delete account. Either way, we email you a link to confirm. Open account settings
- Without signing in: email support@jobiko.org from the address on your account and ask us to delete it.
We remove your personal data within 30 days, except limited records we are legally required to keep, such as billing and tax records. Our payment provider, which acts as merchant of record, keeps those records for up to 7 years; our own copy is deleted with your account.