Grace Mensah
Personal Support Worker (PSW) | Long-Term Care, Home Care and Dementia Care
October 30, 2026
Ana PereiraDirector of CareHillcrest Seniors' ResidenceHamilton, ONRe: Personal Support Worker, memory care unit
Dear Ms. Pereira,
I am applying for the Personal Support Worker position on the memory care unit at Hillcrest Seniors' Residence. Caring for people living with dementia is the work I enjoy most, and I have done it every day for the last three years.
At Mountview Long-Term Care Home I care for 10 to 12 residents a shift on a 32-bed secure dementia unit. I use Gentle Persuasive Approaches in every interaction: I slow down, explain what I am doing and follow the resident's pace. Over the past year, responsive behaviours on my assignment were logged about 30% less often.
I also pay close attention to small changes. Last year I reported early signs of infection or skin breakdown to our RPN more than 20 times, so residents received treatment sooner. I chart care and observations in PointClickCare for every resident every shift, and I am a preceptor for PSW students from local colleges, four so far.
Before long-term care I worked in home care at Bayfront Community Care, visiting seven to nine clients a day with a regular caseload of 25 older adults and people recovering from surgery. I arrived on time for 98% of visits in all weather. That work taught me to be independent and to respect people's homes and routines, which matters on a memory care unit too.
I have 5 years of experience as a PSW, my certificate from Mohawk College and current first aid and GPA training. I am available for days, evenings and weekends. Thank you for considering my application.
Sincerely,
Grace Mensah