Kayla Brennaman
Head Cashier | Grocery Front End, Self-Checkout and Cash Handling
Summary
Head cashier with 3 years on a busy grocery front end in Columbus. Balances tills to the cent, keeps lines moving at peak hours and supports a bank of 8 self-checkout stations. Trains new cashiers, handles refunds and voids within policy, and signs up more loyalty members than any other cashier in the store.
Experience
Hilliard Fresh Market
- Supervise a front end of 6 to 9 cashiers and 8 self-checkout stations on evening and weekend shifts.
- Till accuracy of 99.9% over 18 months, with every variance over $5 investigated and closed the same day.
- Average scan rate of 24 items a minute, with Saturday wait times kept under 4 minutes during peak hours.
- Signed up 410 loyalty members in 2025, 140% of the store target for a single cashier.
- Trained 11 new cashiers on the POS, age-restricted sales and coupon policy.
Scioto Value Foods
- Checked out 300 to 350 customers a shift on a 5-lane front end.
- Processed SNAP/EBT and WIC transactions without a single rejected audit item.
- Helped reset the front-end impulse displays, which lifted checkout-lane sales about 8% in a quarter.
Skills
- Cash Handling and Till Balancing
- POS Systems (NCR)
- Self-Checkout Support
- SNAP/EBT and WIC Transactions
- Age-Restricted Sales
- Refunds, Voids and Price Overrides
- Loyalty Program Sign-Ups
- Customer Service
- Training New Cashiers
- Opening and Closing Procedures
Certifications
- ServSafe Food Handler (2024)
- Ohio Responsible Alcohol Seller Training (2024)
Education
High School Diploma, Franklin Heights High School, Columbus, OH, 2023