Account Manager resume example

Account Manager resume example for B2B SaaS: a book of 60 accounts at 114% net revenue retention, $780K in expansion and a churn scorecard for renewals.

Cover letter for this role

Danielle Okafor

Senior Account Manager, B2B SaaS | Renewals, Expansion and Executive Relationships

Denver, CO8 years of experience

Summary

Senior Account Manager with 8 years in B2B software and payroll services. Owns a $4.2M book of 60 mid-market accounts with 114% net revenue retention. Known for quarterly business reviews that tie product usage to the customer's own targets, and for catching churn risk two quarters before the renewal date.

Experience

Senior Account ManagerApr 2022 - Present

Ridgeline Software

  • Grew a $4.2M book of 60 mid-market logistics accounts to 114% net revenue retention in FY2025, the highest on a team of 9.
  • Closed $780K in expansion revenue last year by pairing usage reports with each client's own cost-per-shipment targets.
  • Built a churn-risk scorecard from login, ticket and invoice data; renewal rate on flagged accounts rose from 81% to 93%.
  • Run 40+ executive business reviews a year with VPs of operations and finance.
  • Mentor 3 new account managers through their first two renewal cycles.
Account ManagerFeb 2020 - Mar 2022

Ridgeline Software

  • Managed 110 small-business accounts worth $1.6M ARR and kept gross churn under 7% through 2021.
  • Moved 28 customers from monthly to annual contracts, adding $190K in committed revenue.
  • Wrote the renewal playbook later adopted by the full account management team.
Customer Success RepresentativeOct 2018 - Jan 2020

Summit Payroll Services

  • Onboarded 15 to 20 new payroll clients a month with a 30-day go-live target met 92% of the time.
  • Handled escalations for a 250-client portfolio and held CSAT at 4.7 out of 5.
  • Referred 34 upsell leads to sales, 12 of which closed.

Skills

  • Account Management
  • Renewals and Expansion
  • Net Revenue Retention
  • Executive Business Reviews
  • Churn Risk Analysis
  • Contract Negotiation
  • Salesforce
  • Gainsight
  • Forecasting
  • Stakeholder Mapping

Certifications

  • Certified Customer Success Manager (CCSM Level 2), SuccessCOACHING
  • Salesforce Certified Administrator

Education

BS in Business Administration, University of Colorado Denver, 2018

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What hiring managers check first

Book size and retention numbers

Hiring managers want the size of your book (dollars and account count) and a retention metric such as net or gross revenue retention. Without them, they cannot judge the level you operate at.

Expansion you drove, not inherited

Separate the revenue you grew from what simply renewed. A line like '$780K in expansion' tells a recruiter you can sell, not just maintain.

Seniority of your contacts

Say who you meet with. Running reviews with VPs of finance signals a different job from answering day-to-day support questions.

A repeatable method

A scorecard, a renewal playbook or a review format shows you can scale your results and teach them to others.

Keywords the applicant tracking system matches

  • Account Management
  • Net Revenue Retention
  • Customer Retention
  • Upselling
  • Cross-selling
  • Renewals
  • Quarterly Business Reviews
  • Salesforce
  • Book of Business
  • B2B SaaS
  • Client Relationships
  • Churn Reduction

Use the ones that are true of you, in the words the posting uses.

Mistakes to avoid

  1. Listing duties instead of outcomes

    'Managed client relationships' describes every account manager. Replace it with the book size, the retention rate and one result you caused.

  2. Mixing new-logo sales with account management

    If you also hunted new business, say so in a separate bullet. Blending the two makes recruiters unsure which role you actually fit.

  3. Hiding the industry

    Account management is relationship work inside a specific market. Name the customer segment you know, such as logistics or healthcare, because that knowledge is part of what you sell.

Questions

How long should an account manager resume be?
One page up to about 8 years of experience, two pages beyond that. US recruiters skim fast, so put book size and retention in the summary and first bullets.
Should I include quota attainment?
Yes, if you carry an expansion or renewal quota. Give the percentage and the year, for example '118% of expansion quota in 2025'. If you have no quota, use retention and expansion revenue instead.
Do I need a certification to become an account manager?
No. Certifications such as a customer success credential or Salesforce Administrator help at the margin, but a clear retention track record matters far more.

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