Simone Baptiste
Summary
Security Guard with 5 years of experience supporting public safety across retail, healthcare, and municipal facilities. Handles patrols, access control, de-escalation, and detailed incident documentation while maintaining strong client service.
Experience
- Conducted hourly patrols and foot checks, tightening gate control and reducing unattended equipment incidents
- Managed visitor access and badge verification, improving entry accuracy and speeding routine throughput
- Wrote incident reports after theft and disputes, clarifying timelines and photos for follow-up
- Monitored front desk areas and parking lots, adjusting coverage routes to address repeat safety concerns
- De-escalated patient and visitor conflicts, reducing escalation time and restoring compliance with site rules
- Performed after-hours room checks, improving door and alarm verification before handoff
- Completed access logs for contractors, tightening credential verification and reducing unauthorized entry attempts
- Observed secured storage areas and maintained radios, improving communication during shift changes
- Assisted with crowd flow during public events, updating post-event notes for safety reviews
Skills
Incident Reporting · Access Control · Patrol Routines · De-escalation · Visitor Screening · Radio Communication · Loss Prevention Support · Alarm Response · Site Safety Checks · Evidence Handling
Certifications
CPI Training (Crisis Prevention Institute) · Standard First Aid and CPR · Ontario Security Guard License
Education
Completed Security Foundations coursework through a local training institute, focusing on report writing, patrol procedures, and professional conduct.