Chloe Barnes
Social Media Manager | TikTok, Instagram and Creator Partnerships | Beauty and DTC
Summary
Social Media Manager with 6 years in agency and in-house roles, now leading social for a fast-growing skincare brand. Plans content around products and customers, runs a creator programme and ties social activity to sales through TikTok Shop and Instagram. Manages a team of 2 and a £15k monthly paid social budget.
Experience
Lanes & Co. Skincare
- Grew TikTok from 8,000 to 210,000 followers in 2 years, with an average engagement rate of 6.4%.
- Launched TikTok Shop in 2024; it generated £420k in sales in its first 12 months, about 18% of online revenue.
- Built a creator programme of 60 micro-creators on gifting and commission, which produces 80+ videos a month.
- Manage a £15k monthly paid social budget and a team of 2, a content creator and a community executive.
- Cut average response time to comments and DMs from 9 hours to under 2 with a triage system and saved replies.
Kemptown Creative
- Ran organic social for 7 clients in food, drink and hospitality, planning 100+ posts a month.
- A Reels series for a local brewery reached 1.2 million views and doubled taproom bookings over one summer.
- Produced monthly reports that tied social results to client sales or bookings.
Skills
- Social Media Strategy
- TikTok and TikTok Shop
- Instagram and Reels
- Creator and Influencer Partnerships
- Content Planning
- Short-Form Video
- Paid Social (Meta, TikTok)
- Community Management
- Social Analytics
- Team Management
Certifications
- Meta Certified Digital Marketing Associate
Education
BA (Hons) Media and Communication, University of Sussex, 2020