Priya Raman
Summary
Administrative Assistant with five years supporting day-to-day operations across a healthcare clinic and a regional construction contractor. Known for accurate records management, calendar coordination, and clear communication with internal teams and clients.
Experience
- Coordinated patient scheduling across multiple calendars, reducing missed appointments by tightening confirmations and follow-ups.
- Processed intake documents and medical records requests, improving file accuracy through a consistent naming and indexing workflow.
- Managed front-desk inquiries and routed calls using a priority checklist, keeping urgent requests from getting delayed.
- Maintained purchase orders and vendor paperwork, reducing rework by standardizing document intake and approval steps.
- Supported monthly invoicing and discrepancy reviews, improving turnaround times with a clear tracking sheet.
- Prepared customer documentation packages, updating templates so staff could complete requests with fewer errors.
- Scheduled site visits and meetings, reducing conflicts by using a shared calendar with role-based access.
- Filed project documents and correspondence, improving retrieval speed through consistent file structure and retention tags.
- Assisted accounts processing by collecting invoices and validating details, then forwarding issues to the controller.
Skills
Calendar Coordination · Records Management · Data Entry · Document Control · Invoice Processing · Meeting Scheduling · Customer Intake · Phone Triage · Travel Arrangements · Mail Sorting · Process Documentation
Certifications
Certified Medical Administrative Assistant (CMAA)
Education
Associate Degree in Business Administration, Northwest College (public community college, 2-year program)