Administrative Assistant resume example

Administrative Assistant resume example with 3 years in insurance and dental offices: calendars for 12 people and invoice approvals cut from 9 days to 4.

Cover letter for this role

Tamika Brooks

Administrative Assistant | Scheduling, Records and Office Operations

Columbus, OH3 years of experience

Summary

Administrative Assistant with 3 years supporting busy offices in insurance and healthcare. Manages calendars for a 12-person claims team, keeps records audit-ready and handles vendor invoicing. Comfortable in Microsoft 365 and quick to turn a messy shared drive or supply closet into something people can use.

Experience

Administrative Assistant, Claims DepartmentMay 2024 - Present

Buckeye Mutual Insurance

  • Manage calendars, travel and meeting logistics for a claims director and 11 adjusters.
  • Process 60 to 80 vendor invoices a month; average time from receipt to approval fell from 9 days to 4 after I set up a shared tracking sheet.
  • Reorganized 6,000+ files on the department shared drive into a naming system now used by two other teams.
  • Took minutes at 48 weekly leadership meetings last year and circulated action items within 24 hours.
  • Order supplies against a $1,500 monthly budget and came in under it for 10 of 12 months.
Front Office AssistantSep 2023 - Apr 2024

Scioto Family Dental

  • Checked in 35 to 45 patients a day across 3 providers and verified insurance before each visit.
  • Called patients with unscheduled treatment; brought back 70 appointments in 4 months.
  • Scanned and indexed 2,000 paper charts into the practice management system ahead of a records audit.

Skills

  • Calendar Management
  • Travel Coordination
  • Microsoft 365 (Outlook, Excel, Word, Teams)
  • Meeting Minutes
  • Invoice Processing
  • Records Management
  • Data Entry (60 WPM)
  • Vendor Coordination
  • Customer Service
  • Confidentiality

Certifications

  • Microsoft Office Specialist: Excel Associate (2024)

Education

Associate of Applied Science in Business Management, Columbus State Community College, 2023

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What hiring managers check first

Who and how many you support

Supporting one manager is different from supporting a director and 11 staff. Give the number and level of the people you work for.

Proof you fix processes

Hiring managers love an assistant who spots a bottleneck and fixes it. One before-and-after example, like invoice approval time, sets you apart.

Software you use daily

List specific tools: Outlook, Excel, Teams, a practice management or CRM system. Many postings filter on them.

Reliability and discretion

Mention confidential records, audits or leadership meetings you support. It shows you can be trusted with sensitive information.

Keywords the applicant tracking system matches

  • Administrative Assistant
  • Calendar Management
  • Scheduling
  • Microsoft Office
  • Data Entry
  • Filing
  • Travel Arrangements
  • Invoice Processing
  • Meeting Minutes
  • Office Management
  • Customer Service
  • Records Management

Use the ones that are true of you, in the words the posting uses.

Mistakes to avoid

  1. Writing 'answered phones and filed documents'

    Every applicant writes this. Add volume (patients per day, invoices per month) or a result, such as a faster approval time.

  2. Listing soft skills without evidence

    'Organized and detail-oriented' is easy to claim. Show it with a reorganized drive, a met budget or on-time minutes.

  3. Ignoring the employer's industry

    If you are applying to a medical or legal office, point out any overlap from past roles, such as insurance checks or confidential records.

Questions

How long should an administrative assistant resume be?
One page. With under 5 years of experience, recruiters expect a single, well-spaced page with your most recent role first.
What if I have no office experience?
Use retail, hospitality or volunteer roles and pull out the admin parts: scheduling, handling cash, answering customers, keeping records. An Excel certification can also help.
Should I include my typing speed?
Yes, if it is 50 WPM or faster. Put it in your skills section, since many administrative postings list a minimum speed.

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