Receptionist resume example

Receptionist CV example from Cardiff: bilingual Welsh and English, 80 calls and up to 40 visitors a day at a law firm, and no double-booked rooms.

Cover letter for this role

Bethan Evans

Front of House Receptionist | Bilingual Welsh and English

Cardiff1 year of experience

Summary

Front of house receptionist with a year's experience in a busy Cardiff law firm and temporary office placements. Handles around 80 calls and 40 visitors a day, manages meeting room bookings and keeps the reception area calm and professional. Fluent in Welsh and English.

Experience

Front of House ReceptionistJan 2026 - Present

Bay Chambers Solicitors

  • Answer around 80 calls a day and route them to 45 solicitors and staff across 3 floors.
  • Welcome 30 to 40 clients and visitors a day, many of them attending difficult family and probate meetings.
  • Manage bookings for 6 meeting rooms and set up refreshments and video calls; double bookings have stopped since I introduced a shared calendar check each morning.
  • Handle incoming post and courier deliveries, and scan about 200 documents a week to the case management system.
  • Deal with enquiries in Welsh, about 1 in 10 calls.
Temporary ReceptionistSep 2025 - Dec 2025

Ffordd Recruitment

  • Covered reception at 4 client offices, from a housing association to an accountancy firm.
  • Learned each client's phone and visitor systems within a day and was requested back by 2 clients.

Skills

  • Switchboard and Call Handling
  • Visitor Management
  • Meeting Room Booking
  • Microsoft 365 (Outlook, Teams, Word)
  • Data Entry and Scanning
  • Diary Management
  • Confidentiality
  • Customer Service
  • Bilingual Welsh and English
  • Post and Courier Handling

Certifications

  • Level 2 Certificate in Customer Service
  • Emergency First Aid at Work

Education

A levels in English Literature, Welsh and Business, Ysgol Gyfun Gymraeg Glantaf, 2025

Fictional candidates and employers. Any resemblance to a real person or company is coincidental.

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What hiring managers check first

Volume you can handle

Calls and visitors per day show the pace you are used to.

A professional manner

Examples of handling upset or anxious visitors show the calm that employers want at the front desk.

Systems and admin skills

Booking systems, Microsoft 365 and scanning are everyday tasks. List the tools you know.

Languages

In Wales, Welsh is an asset and sometimes essential for public-facing roles. Put it in your headline.

Keywords the applicant tracking system matches

  • Receptionist
  • Front of House
  • Switchboard
  • Customer Service
  • Visitor Management
  • Meeting Rooms
  • Microsoft Office
  • Bilingual
  • Welsh Speaker
  • Confidentiality
  • Diary Management
  • Administration

Use the ones that are true of you, in the words the posting uses.

Mistakes to avoid

  1. Writing only 'answered phones'

    Add volume and how you handled it. It makes your experience concrete.

  2. Leaving out temporary work

    Temp placements show adaptability. Group them under the agency with a short summary.

  3. Forgetting to proofread

    Receptionists are often responsible for written communications. A typo on your CV can cost an interview.

Questions

How long should a receptionist CV be in the UK?
One page is ideal early in your career. Include a short personal profile, experience, skills and education.
Do I need qualifications to be a receptionist?
No formal qualifications are required, but GCSEs or A levels, a customer service certificate and good IT skills help.
Should I mention I speak Welsh?
Yes. Many employers in Wales value Welsh speakers, and some public-sector roles require it.

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