Ruby Callahan
Summary
Product Manager with experience owning discovery-to-launch workflows for B2B and internal platforms. Leads requirement definition, stakeholder alignment, and data-informed iteration across product, engineering, design, and operations.
Experience
- Led roadmap planning for scheduling workflows, reducing manual handoffs by redesigning eligibility and intake steps.
- Wrote PRDs and user stories, aligning Product, Engineering, and Operations on measurable acceptance criteria.
- Tracked release outcomes with event analytics, adjusting rollout rules after adoption lag in two regions.
- Conducted customer discovery with support escalations, then defined requirements for a new alert triage experience.
- Coordinated design and engineering delivery, shipping incremental improvements on a weekly release cadence.
- Built lightweight reporting dashboards, using adoption and retention signals to prioritize backlog items.
- Mapped operational processes into system requirements, clarifying ownership for exception handling and escalation paths.
- Managed UAT planning and defect triage, improving sign-off consistency across warehouse sites.
- Documented workflows and training materials, reducing rework after system updates.
Skills
Product Roadmaps · PRD Writing · User Stories · Go-to-Market Planning · Requirements Management · Data Analysis · A/B Testing · Event Tracking · Stakeholder Alignment · Release Planning · User Research · KPI Definition
Certifications
Pragmatic Marketing® Product Management (PM Fundamentals) · Google Analytics Certification
Education
B.S. in Business Analytics, State University (public, mid-sized)