Sofia Marino
Summary
Business analyst with 5 years of experience translating stakeholder goals into clear requirements, user stories, and testable acceptance criteria. Experienced in process mapping, data quality reviews, and change tracking across operations and technology teams.
Experience
- Mapped intake and referral workflows, reducing rework by aligning handoffs to updated triage criteria.
- Wrote user stories and acceptance criteria, improving handoff clarity between clinical staff and the delivery team.
- Managed UAT for a scheduling update, tracking defects and sign-offs in a single release board.
- Performed requirements workshops, turning production constraints into measurable system behaviors for procurement requests.
- Analyzed ERP transaction inconsistencies, adjusting validation rules and strengthening exception handling.
- Created process documentation, standardizing change requests across planning, inventory, and finance teams.
- Collected and documented requirements for citizen service forms, improving completeness through revised field logic.
- Built dashboards for service tickets, enabling leaders to spot recurring issues and plan targeted training.
- Facilitated stakeholder reviews, keeping scope controlled through a formal change log and impact notes.
Skills
Requirements Gathering · User Stories · Process Mapping · UAT Planning · Business Process Modeling · Data Quality Analysis · Use Case Development · Test Case Design · Stakeholder Management · Change Control
Certifications
ICAgile Certified Professional
Education
Bachelor of Commerce, Business Analytics and Operations, University of the North (4-year program)