Business Analyst resume example

Business Analyst CV example from the UK: 5 years in financial services, mortgage offer time cut from 21 to 13 days, 140+ user stories and BPMN maps.

Cover letter for this role

Aisha Rahman

Business Analyst | Requirements, Process Mapping and Data | Financial Services

Manchester5 years of experience

Summary

Business Analyst with 5 years in building society and insurance change programmes. Turns vague problems into user stories developers can build and testers can check. Comfortable facilitating workshops with operations staff, writing SQL to size a problem, and mapping processes in BPMN. BCS certified.

Experience

Business AnalystMar 2023 - Present

Mersey Mutual Building Society

  • Led analysis for the mortgage application redesign; average time from application to offer fell 38%, from 21 days to 13.
  • Wrote 140+ user stories with acceptance criteria across 2 Scrum teams, with fewer than 5% returned for clarification.
  • Mapped 26 as-is and to-be processes in BPMN for the savings operations team and identified 9 manual handoffs to remove.
  • Used SQL on the data warehouse to show that 18% of complaints came from one letter template, which was rewritten within a sprint.
  • Ran 30 discovery workshops with branch, underwriting and compliance staff.
Junior Business AnalystSep 2021 - Feb 2023

Brightwell Insurance Services

  • Documented requirements for a claims portal used by 1,200 brokers.
  • Built a Power BI dashboard of claims cycle times that operations managers now review weekly.
  • Supported UAT for 4 releases, logging and triaging 210 defects in Jira.

Skills

  • Requirements Elicitation
  • User Stories and Acceptance Criteria
  • Process Mapping (BPMN)
  • Stakeholder Workshops
  • SQL
  • Power BI
  • Jira and Confluence
  • Agile and Scrum
  • User Acceptance Testing
  • Gap Analysis

Certifications

  • BCS Foundation Certificate in Business Analysis
  • BCS Practitioner Certificate in Requirements Engineering

Education

BSc (Hons) Economics, University of Manchester, 2021

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What hiring managers check first

Evidence your analysis changed something

A shorter cycle time or fewer complaints shows your requirements led to results. Give the before and after.

Techniques, named

BPMN, user stories, workshops, UAT. UK postings list these explicitly, and hiring managers look for them.

Data skills

Many BA roles now expect SQL or Power BI. A bullet where you used data to find the problem is a strong signal.

Domain knowledge

Financial services recruiters value regulatory awareness. Mentioning compliance stakeholders or regulated products helps.

Keywords the applicant tracking system matches

  • Business Analyst
  • Requirements Gathering
  • User Stories
  • Process Mapping
  • BPMN
  • Stakeholder Management
  • SQL
  • Agile
  • Jira
  • UAT
  • Financial Services
  • BCS
  • Gap Analysis

Use the ones that are true of you, in the words the posting uses.

Mistakes to avoid

  1. Sounding like a project manager

    Focus on analysis: what you discovered, documented and validated. Keep scheduling and budgets for PM roles.

  2. Listing documents instead of outcomes

    'Wrote BRDs and FRDs' describes output. Say what the project achieved because of your work.

  3. Ignoring certifications

    In the UK, BCS certificates are well recognised. If you have them, list them by their full names.

Questions

How long should a business analyst CV be in the UK?
Two pages is standard. Keep the most recent roles detailed and leave out a photo, date of birth and marital status.
Do I need a technical background to be a BA?
No, but basic SQL and a working knowledge of Agile delivery are increasingly expected. Many BAs come from operations or finance roles.
Which BA certification is most useful in the UK?
The BCS Foundation Certificate in Business Analysis is the common starting point. The BCS International Diploma in Business Analysis carries more weight for senior roles.

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