Chloe Barnes
Social Media Manager | TikTok, Instagram and Creator Partnerships | Beauty and DTC
30 October 2026
Phoebe HartleyHead of MarketingDowns & Dunes HaircareBrightonRe: Social Media Manager
Dear Ms Hartley,
Your advert for a Social Media Manager at Downs & Dunes Haircare says you want social to become a sales channel, not just a brand channel. That is the change I have led at Lanes & Co. Skincare over the past three years.
When I joined, our TikTok had 8,000 followers and no link to sales. I focused on short, unpolished product demos filmed by our team and by real customers, and built a programme of 60 micro-creators paid through gifting and commission who now make more than 80 videos a month. We have 210,000 followers with an average engagement rate of 6.4%, and when we launched TikTok Shop in 2024 it brought in £420,000 in its first year, about 18% of our online revenue.
I also manage a team of two and a £15,000 monthly paid social budget, and I care about community. We reply to comments and messages within two hours, down from nine, and customers often mention it in reviews.
Before Lanes & Co. I ran organic social for seven food, drink and hospitality clients at Kemptown Creative. A Reels series for a local brewery reached 1.2 million views and doubled taproom bookings over one summer, and I reported every month on bookings and sales, not just reach.
I bring 6 years of social media experience across agency and brand roles. I would love to discuss what I could do for your haircare range, and I am happy to bring three content ideas to our first conversation.
Best wishes,
Chloe Barnes