Jonah Whitfield
Summary
UX Designer with 5 years shaping end-to-end user flows for web and mobile products. Leads user research planning, interaction design, and usability testing while partnering with product, engineering, and accessibility specialists.
Experience
- Conducted usability studies of the appointment flow, reducing friction and improving completion rates across phone and desktop.
- Designed accessible form patterns using ARIA labels and keyboard-first layouts, improving usability for screen-reader users.
- Created a component-based design system, aligning interaction states and specs with the engineering team.
- Mapped customer journeys and identified drop-off points, then redesigned checkout steps to clarify shipping and payment choices.
- Facilitated cross-functional workshops, converting requirements into wireframes and clickable prototypes for engineering review.
- Partnered with analytics and support teams, refining content and error messaging based on observed user behavior.
- Planned moderated sessions and synthesized themes into actionable recommendations for product owners.
- Produced information architecture updates, improving navigation consistency across service pages.
- Documented accessibility findings and coordinated fixes, improving compliance outcomes for key workflows.
Skills
User Research · Usability Testing · Interaction Design · Information Architecture · Design Systems · Wireframing · Prototyping · Accessibility · Content Design · Journey Mapping
Certifications
Google UX Design Professional Certificate
Education
B.A. in Communication and Media Studies, State University (public), 2016